Frequently Asked Questions

Question: How long does production take?
Answer:  Average production tine is 1-2 business days. Lase cut personalized metal art may take 5-10 business days.

 "Orders placed after 3 pm CST on Friday or over the weekend ship out Tuesday or Wednesday due to our team's weekend breaks."

Question: Why is my order delayed?
Answer: Our team works Monday through Friday and takes weekends off for family time. Orders placed after 3 pm CST on Friday or over the weekend will ship by Tuesday or Wednesday. We appreciate your patience!”

Question: How long does shipping take?

US orders typically take 3-5 business days, with nearly 90% arriving earlier

Canada, UK, and EU take 5-10 business days,

Rest of the world :7-14 business days.

·   Question: I made a mistake with my order info how do I correct it? 

Answer: email us (support@cristenlyshop.com) within 4 hours while your order is still in production stage. Once the order has been shipped, we can no longer make any changes.

Question: How do I cancel an order?
Answer: At Cristenly Shop we pride ourselves with our fast order processing and shipment. As soon as an order is placed, our team of beautiful moms immediately prepare it for dispatched. Thus, we can only approve order cancellation requests within the first 3 hours after an order is placed. Just email us at support@cristenlyshop.com

Question: I tried to call +1 (214)-302-9689 but I can't get through
Answer: Please note that our customer service team is only available during regular office hours, Monday through Friday (9am - 5pm Pacific Standard Time).
If you need assistance outside our office hours, please email support@cristenshop.com  and we'll get back to you in no more than 12 hours.

Question: How do I track my package?
Answer: You will receive an email with your tracking number and the courier information after the order has been made and shipped out!
To check the status of your order, please visit our Order Tracking page.

Question: My order has been marked as delivered but I have not received it.
Answer: Please follow these instructions:

1. Double-checking your mailbox (If owned).and your spam folder

2. Sometimes the order get delivered 2 or 3 days after the scheduled delivery. So we please ask you to be patient.

3. You can call the local post office with your tracking number and ask for a more detailed report on your order.